Collision Center Growth & Operations Leader

bonnellscollisioncenter; Erie (Erie County); On-site; USD 90,000 - 150,000; Full time

Job summary

CollisionRight is seeking a General Manager to lead a collision repair center, owning P&L, staffing, customer experience, and safety. You will drive financial and operational results, coach a high-performing team, and build strong relationships with insurers, dealers, and partners in the local market.

You will partner with regional leadership to implement standard processes, ensure quality, and pursue growth opportunities while maintaining a customer-focused culture and compliant operations.

Qualifications

• Bachelor's degree in business, management, or related field preferred.
• Minimum of 3 years of leadership experience within collision repair or automotive operations.
• Demonstrated ability to lead teams and drive financial, operational, customer, and people results.
• Strong financial acumen with experience managing P&L, budgets, costs, productivity, and business performance.
• Proven ability to use KPIs, scorecards, and operational data to identify trends and improve results.
• Strong leadership, coaching, communication, organizational, and problem-solving skills.
• Working knowledge of collision repair processes, industry standards, repair procedures, and safety requirements.
• Experience with CCC or similar estimating and repair management systems preferred.
• Ability to build effective relationships with teammates, customers, business partners, and cross-functional teams.
• Ability to manage multiple priorities and make sound decisions in a fast-paced operating environment.
• Valid driver's license and ability to meet company driving requirements.

Responsibilities

• Lead center performance including P&L, revenue, profitability, expenses, labor, materials, and AR targets.
• Achieve monthly operating plan and KPIs by empowering leaders with training and accountability.
• Review center scorecards and financial results to identify trends and implement corrective action.
• Partner with Regional Manager to set goals, develop action plans, and communicate progress.
• Manage staffing and resources to support workload, productivity, and financial objectives.
• Provide leadership and cultivate a collaborative, high-performing, respectful culture.
• Build and maintain a strong center team through hiring, onboarding, training, and development.
• Offer timely performance feedback and address workplace concerns.
• Collaborate with People Operations on employee relations and staffing matters.
• Ensure policies and leadership expectations are applied consistently.

Skills

Leadership

Financial acumen

Operational excellence

Customer experience

People development

Repair industry knowledge

Education

Bachelor's degree in business/management

Tools

CCC or repair management systems

Job description

CollisionRight is seeking a General Manager to lead a collision repair center, owning P&L, staffing, customer experience, and safety. You will drive financial and operational results, coach a high-performing team, and build strong relationships with insurers, dealers, and partners in the local market.

You will partner with regional leadership to implement standard processes, ensure quality, and pursue growth opportunities while maintaining a customer-focused culture and compliant operations.