Collision Center Ops Leader — Growth & Customer Experience

Boyd Group Services; Tampa (FL); On-site; USD 75,000 - 106,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays annually

Medical, prescription, dental & vision

401(k) with company match

Short-Term Disability & Life Insurance

Education opportunities

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in the United States seeks a General Manager to lead the collision center and deliver a superior customer experience. You will oversee day-to-day operations, coach staff, and ensure adherence to policies and goals.

Responsibilities include budgeting, forecasting, performance reviews, safety, and maintaining facility standards while driving sales and KPI targets across the team. We value integrity, teamwork, and a proactive leadership style, with opportunities to

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Ability to motivate others utilizing effective coaching tools and management skills.
• Attention to detail and a high degree of accuracy.
• Clear verbal and written communication skills.
• Focus on delivering an exceptional client experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Provide training for all staff as necessary.
• Open and close the facility daily as per established procedures.
• Lead and manage all repair facility personnel.
• Attend monthly managers meetings and training sessions.

Skills

Leadership

Coaching

Communication

Attention to detail

Customer experience

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in the United States seeks a General Manager to lead the collision center and deliver a superior customer experience. You will oversee day-to-day operations, coach staff, and ensure adherence to policies and goals.

Responsibilities include budgeting, forecasting, performance reviews, safety, and maintaining facility standards while driving sales and KPI targets across the team. We value integrity, teamwork, and a proactive leadership style, with opportunities to