Collision Center General Manager - Lead Operations & Growth

Boyd Group Services; Catonsville (MD); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental Leave

Paid Holidays

Insurance: Medical, Prescription, DENT

401(k) with match

Disability & Life Insurance

Continuing Education

Safety glasses allowance

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a General Manager to lead a collision center with a focus on delivering exceptional customer experience and strong operational performance. You will oversee day-to-day operations, coach staff, and ensure compliance with policies while driving KPIs and insurance metrics.

The role requires proven leadership in a collision repair environment, strong communication skills, and the ability to motivate teams to deliver high-quality results.

Qualifications

• Post-secondary education or equivalent required.
• Proven leadership experience in collision repair or similar environment.
• Strong communication and people management abilities.

Responsibilities

• Ensure WOW (Wow Operating Way) execution across daily operations.
• Prepare and manage annual and monthly operating budgets for the collision center.
• Forecast, target and track monthly sales, profit and expenses to meet KPIs.
• Conduct formal annual and informal monthly performance reviews.
• Oversee accounts payable/receivable for the center and maintain financial controls.
• Maintain a clean, organized, safe repair facility at all times.
• Provide staff training and ensure safety gear and dress code compliance.
• Lead repair facility personnel and coordinate daily production meetings.

Skills

Attention to detail

Communication skills

Leadership

Coaching

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager to lead a collision center with a focus on delivering exceptional customer experience and strong operational performance. You will oversee day-to-day operations, coach staff, and ensure compliance with policies while driving KPIs and insurance metrics.

The role requires proven leadership in a collision repair environment, strong communication skills, and the ability to motivate teams to deliver high-quality results.