Collision Center GM: Lead Operations & Growth

Boyd Group; Port Sheldon Township (MI); Presencial; USD 90.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Parental Leave

Paid holidays

Medical Insurance from Day 1

401(k) with company match

Disability & Life Insurance

Continuing Education

Descripción de la vacante

Gerber Collision & Glass is seeking a General Manager to lead day-to-day operations at the collision center, ensuring an outstanding customer experience and alignment with company policies. You will coach team members, optimize processes, and drive KPIs and insurance metrics to uphold high standards of professionalism.

The role requires proven leadership in collision repair, budget oversight, and daily operations management.

Formación

• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsabilidades

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Conocimientos

Leadership experience

Attention to detail

Client experience focus

Clear communication

Coaching and development

Educación

Post-Secondary Education or equivalent

Descripción del empleo

Gerber Collision & Glass is seeking a General Manager to lead day-to-day operations at the collision center, ensuring an outstanding customer experience and alignment with company policies. You will coach team members, optimize processes, and drive KPIs and insurance metrics to uphold high standards of professionalism.

The role requires proven leadership in collision repair, budget oversight, and daily operations management.