Collision Center GM: Lead Teams, Drive Growth & Excellence

Boyd Group; Johnstown (Cambria County); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Holidays

Health Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Education Opportunities

Job summary

Gerber Collision & Glass in the United States seeks a General Manager to lead the collision center, ensuring an exceptional customer experience and daily operations aligned with our WOW plan.

You will coach staff and drive KPIs and insurance metrics while maintaining high professional standards and compliance. This role supports a team eager to deliver top-tier service and growth within the Boyd Group network.

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Clear communication

Leadership

Education

Post-Secondary Education or equivalent

Proven leadership experience in a collision repair environment or similar role

Job description

Gerber Collision & Glass in the United States seeks a General Manager to lead the collision center, ensuring an exceptional customer experience and daily operations aligned with our WOW plan.

You will coach staff and drive KPIs and insurance metrics while maintaining high professional standards and compliance. This role supports a team eager to deliver top-tier service and growth within the Boyd Group network.