Collision Center GM: Lead Operations & WOW Customer Experience

Holdings LLC; Canton Charter Township (MI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, dental & vision insurance

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a General Manager to lead a Collision Center, delivering an exceptional customer experience while managing daily operations to meet KPI targets and insurance metrics. You will coach staff and drive performance in a fast-paced environment, ensuring safety and quality across all processes.

The role requires proven leadership in a collision repair setting, with a commitment to top-tier service and team development.

Qualifications

• Post-Secondary Education or equivalent.

Responsibilities

• Lead the day-to-day operations of the Collision Center to ensure KPI targets and insurance metrics are met.
• Coach and empower team members to perform at their best in their roles.
• Maintain high standards of professionalism in serving customers and uphold safety and quality.

Job description

Gerber Collision & Glass is seeking a General Manager to lead a Collision Center, delivering an exceptional customer experience while managing daily operations to meet KPI targets and insurance metrics. You will coach staff and drive performance in a fast-paced environment, ensuring safety and quality across all processes.

The role requires proven leadership in a collision repair setting, with a commitment to top-tier service and team development.