Collision Center GM: Lead Ops, Grow & WOW

Boyd Group Services; Grand Ledge (MI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental leave

Holiday pay

Health insurance

401(k)

Short-term disability

Life Insurance

Continuing education

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a General Manager to lead the collision center operations, deliver exceptional customer experiences, and drive daily performance against KPIs and insurance metrics. You will coach staff, manage budgets, and ensure safety and quality standards are upheld across all processes.

The role emphasizes hands-on leadership, setting strategic direction, and maintaining peak facility performance, with a focus on customer satisfaction and team excellence.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership experience

Client experience

Communication

Coaching

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager to lead the collision center operations, deliver exceptional customer experiences, and drive daily performance against KPIs and insurance metrics. You will coach staff, manage budgets, and ensure safety and quality standards are upheld across all processes.

The role emphasizes hands-on leadership, setting strategic direction, and maintaining peak facility performance, with a focus on customer satisfaction and team excellence.