Collision Center GM: Lead Team, Elevate Customer Experience

Holdings LLC; Durham (NC); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid Holidays

Health Insurance Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Job summary

Gerber Collision & Glass is seeking a General Manager in the United States to lead daily operations of the collision center, delivering exceptional customer experience and achieving KPI and insurance metrics.

You will coach staff, manage budgets, and ensure safety and quality standards while aligning team efforts with company goals. The role emphasizes leadership by example and reliable performance.

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Ensure WOW plan execution.
• Manage annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual and informal monthly performance reviews.
• Monitor A/P and A/R for the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Provide staff training as necessary.
• Ensure staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily per procedures.
• Conduct daily production meetings to confirm throughput and delivery dates.
• Manage estimates to ensure labor mix within standards and store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.

Skills

Attention to detail

Client experience

Clear communication

Coaching & leadership

Education

Post-secondary education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager in the United States to lead daily operations of the collision center, delivering exceptional customer experience and achieving KPI and insurance metrics.

You will coach staff, manage budgets, and ensure safety and quality standards while aligning team efforts with company goals. The role emphasizes leadership by example and reliable performance.