Collision Center GM — Lead Operations & Service Excellence

Boyd Group; West Virginia; On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Great salary and benefits

Job summary

The Boyd Group’s WV Admin Collision center is seeking a General Manager to lead daily operations and deliver exceptional customer experiences. You will coach staff, manage budgets, and drive KPI and insurance metrics while ensuring safety and high professional standards.

Responsibilities include overseeing WOW plan execution, staffing, training, safety, CSI, and monthly performance reviews, with compensation around $80k+ per year depending on experience.

Qualifications

• Post-secondary education or equivalent.
• Leadership experience in collision repair environment or similar role.
• Proven ability to coach and motivate staff.
• Strong communication and organizational skills.

Responsibilities

• Ensure WOW plan execution.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct daily production meetings to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend trainings and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Client experience

Communication

Coaching/mentoring

Education

Post-Secondary Education

Job description

The Boyd Group’s WV Admin Collision center is seeking a General Manager to lead daily operations and deliver exceptional customer experiences. You will coach staff, manage budgets, and drive KPI and insurance metrics while ensuring safety and high professional standards.

Responsibilities include overseeing WOW plan execution, staffing, training, safety, CSI, and monthly performance reviews, with compensation around $80k+ per year depending on experience.