Collision Center GM - Lead Operations & Customer Experience

Boyd Group; Charles Town (WV); On-site; USD 72,000 - 88,000; Full time

Job summary

The Boyd Group is hiring a General Manager for the collision center in West Virginia. You will lead day-to-day operations, drive customer experience, manage budgets, and ensure compliance with safety policies.

You will coach staff, monitor KPIs and insurance metrics, and deliver performance reviews. The role emphasizes hands-on leadership, quality standards, and staff development to maximize throughput and customer satisfaction.

Qualifications

• Proven leadership experience in collision repair environment or similar role.
• Ability to motivate others using coaching tools and management skills.
• Strong communication skills, both verbal and written.

Responsibilities

• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual and informal monthly performance reviews.
• Monitor accounts payable and receivable for the Collision Center.
• Maintain a clean, organized repair facility and ensure safety gear usage.
• Lead and manage repair facility personnel and daily operations.
• Attend safety meetings, training sessions, and leadership meetings.

Skills

Leadership

Budgeting

Communication

Safety

Staff Training

Attention to detail

Education

Post-Secondary Education or equivalent

Job description

The Boyd Group is hiring a General Manager for the collision center in West Virginia. You will lead day-to-day operations, drive customer experience, manage budgets, and ensure compliance with safety policies.

You will coach staff, monitor KPIs and insurance metrics, and deliver performance reviews. The role emphasizes hands-on leadership, quality standards, and staff development to maximize throughput and customer satisfaction.