Collision Center GM: Lead Ops, Profit & WOW

Boyd Group; Jeffersonville (IN); On-site; USD 85,000 - 90,000; Full time

Job summary

The Boyd Group is seeking a General Manager in Jeffersonville, IN to lead the collision center's daily operations and deliver exceptional customer experiences. You will coach and empower team members, manage budgets, and ensure KPI targets and insurance metrics are met.

Responsibilities include overseeing safety, payroll/AP/AR, facility maintenance, staff training, and regular performance reviews. This role demands leadership in a high-volume repair environment and collaboration with senior

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Ability to motivate others and coach staff.

Responsibilities

• Ensure consistent execution of WOW plan.
• Prepare and manage annual/monthly operating budget for the collision center.
• Forecast, target and track monthly sales, profit and expenses.
• Deliver annual and monthly performance reviews.
• Monitor and maintain A/P and A/R for the Collision Center.
• Maintain a clean, organized repair facility at all times.
• Oversee shop equipment maintenance, including paint booth.
• Provide training for staff as necessary.
• Ensure safety gear use and dress code adherence.
• Open/close facility daily per procedures.
• Lead daily production meetings to confirm throughput/delivery dates.
• Manage estimates to ensure labor mix within standards.
• Manage store capacity and resources.
• Lead and manage repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings and leadership sessions.
• Store CSI performance review and follow-up within 24 hours.

Skills

Leadership

Budgeting

Coaching

Communication

Education

Post-Secondary Education or equivalent

Job description

The Boyd Group is seeking a General Manager in Jeffersonville, IN to lead the collision center's daily operations and deliver exceptional customer experiences. You will coach and empower team members, manage budgets, and ensure KPI targets and insurance metrics are met.

Responsibilities include overseeing safety, payroll/AP/AR, facility maintenance, staff training, and regular performance reviews. This role demands leadership in a high-volume repair environment and collaboration with senior