Collision Center GM — Lead Operations & Customer Experience

Gerber Collision & Glass; Inverness (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

Gerber Collision & Glass Inverness in Florida is seeking a General Manager to lead the day-to-day operation of the collision center, ensuring exceptional customer experiences and alignment with policies while driving KPI targets and insurance metrics.

The role requires proven leadership in a collision repair environment, with responsibility for coaching staff, budgeting, forecasting, and maintaining a safe, efficient facility. Great salary and benefits offered.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Provide training for all staff as necessary.
• Lead and manage all repair facility personnel.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.

Skills

Leadership experience

Coaching

Communication

Education

Post-secondary education

Job description

Gerber Collision & Glass Inverness in Florida is seeking a General Manager to lead the day-to-day operation of the collision center, ensuring exceptional customer experiences and alignment with policies while driving KPI targets and insurance metrics.

The role requires proven leadership in a collision repair environment, with responsibility for coaching staff, budgeting, forecasting, and maintaining a safe, efficient facility. Great salary and benefits offered.