Collision Center GM: Lead, Grow & KPI Excellence

Boyd Group; Greenwood (IN); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave (2 weeks)

Paid Holidays (6)

Medical, Prescription, Dental & Vision

401(k) Match

Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Greenwood, IN, is seeking a General Manager to lead daily operations of the collision center and ensure exceptional customer experiences. You will coach team members, manage budgets and KPIs, and maintain high professional standards across all functions.

The role emphasizes teamwork, safety, and continuous improvement, with a focus on delivering top-quality repairs and customer satisfaction in a fast-paced environment. Join a long-standing leader in collision services.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Strong communication and coaching abilities.

Responsibilities

• Ensure WOW (Wow Operating Way) execution.
• Prepare and manage annual and monthly operating budget.
• Forecast, target and track monthly sales, profit and expenses.
• Deliver formal annual performance reviews and informal monthly reviews.
• Monitor accounts payable and receivable relating to the Collision Center.
• Maintain a clean and organized repair facility.
• Ensure shop equipment maintenance and safety compliance.
• Provide training for staff as necessary.
• Open and close the facility daily per procedures.
• Lead daily production meetings and confirm throughput and delivery dates.
• Manage estimates to ensure labor mix meets standards and store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings; attend managers meetings.
• Attend trainings and workshops recommended by Senior Leadership.
• Monitor CSI performance and follow up within 24 hours.

Skills

Attention to detail

Clear communication

Motivating others

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in Greenwood, IN, is seeking a General Manager to lead daily operations of the collision center and ensure exceptional customer experiences. You will coach team members, manage budgets and KPIs, and maintain high professional standards across all functions.

The role emphasizes teamwork, safety, and continuous improvement, with a focus on delivering top-quality repairs and customer satisfaction in a fast-paced environment. Join a long-standing leader in collision services.