Collision Center GM: Lead, Grow & WOW Customers

Boyd Group; North Port (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, Prescription, Dental & Vision

401(k) with company match

Disability & Life Insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Port Charlotte, FL, part of The Boyd Group, seeks an experienced General Manager to lead the collision center operations and deliver outstanding customer experiences. You will drive daily operations, coach staff, and align teams to policy, quality, and safety standards.

The role emphasizes KPI achievement, insurance metrics, and staff development, with a focus on WOW program execution and superior customer service.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor maintenance for shop equipment including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per procedures.
• Convene daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within standards.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend trainings per Senior Leadership guidance.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership

Attention to detail

Client experience

Communication

Coaching

Education

Post-Secondary Education

Job description

Gerber Collision & Glass in Port Charlotte, FL, part of The Boyd Group, seeks an experienced General Manager to lead the collision center operations and deliver outstanding customer experiences. You will drive daily operations, coach staff, and align teams to policy, quality, and safety standards.

The role emphasizes KPI achievement, insurance metrics, and staff development, with a focus on WOW program execution and superior customer service.