Collision Center General Manager: Lead WOW Ops & Growth

Holdings LLC; Saint Robert (MO); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Insurance - medical, dental, vision

401(k) retirement plan

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass in the United States is seeking a General Manager to lead the collision center’s day-to-day operations and deliver an exceptional customer experience. You will drive KPI targets, coach team members, and align operations with company policies and safety standards.

The role requires proven leadership in a collision repair environment, strong communication skills, and a commitment to excellence.

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Client experience

Clear communication

Coaching and mentoring

Education

Post-secondary education or equivalent

Job description

Gerber Collision & Glass in the United States is seeking a General Manager to lead the collision center’s day-to-day operations and deliver an exceptional customer experience. You will drive KPI targets, coach team members, and align operations with company policies and safety standards.

The role requires proven leadership in a collision repair environment, strong communication skills, and a commitment to excellence.