Collision Center General Manager: Lead Ops & Customer WOW

Holdings LLC; Derby (KS); On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Annual PTO plans

Paid parental leave (2 weeks) for full

6 paid holidays annually

Medical, prescription, dental & vision

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Safety glasses allowance

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass is seeking a General Manager to lead the store’s day-to-day operations and deliver exceptional customer experiences while meeting KPIs and insurance metrics. You will coach and empower team members to perform at their best, ensuring safety, quality, and efficiency in a high-volume collision center.

The role requires proven leadership in collision repair or a similar environment, with responsibility for budgets, staffing, and performance reviews.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Client experience focus

Clear communication

Leadership coaching

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager to lead the store’s day-to-day operations and deliver exceptional customer experiences while meeting KPIs and insurance metrics. You will coach and empower team members to perform at their best, ensuring safety, quality, and efficiency in a high-volume collision center.

The role requires proven leadership in collision repair or a similar environment, with responsibility for budgets, staffing, and performance reviews.