Collision Center General Manager: Lead, Optimize & Wow

Boyd Group; United States; Remote; USD 75,000 - 107,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Medical, dental & vision insurance

401(k) with company match

Short-term disability & life insurance

Education opportunities

Safety glasses program

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in the United States seeks a General Manager to lead the collision center, ensuring exceptional customer experience and day-to-day operations in line with WOW standards. The role requires strategic oversight of staffing, budgets, safety, and process improvements to drive performance.

You will coach teams to achieve KPI targets, manage the annual operating budget, and maintain high-quality workmanship while ensuring a safe, client-focused environment.

Qualifications

• Post-Secondary Education or equivalent is required.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Client experience

Clear communication

Coaching and leadership

Education

Post-Secondary Education or equivalent

Leadership experience in collision repair

Job description

Gerber Collision & Glass in the United States seeks a General Manager to lead the collision center, ensuring exceptional customer experience and day-to-day operations in line with WOW standards. The role requires strategic oversight of staffing, budgets, safety, and process improvements to drive performance.

You will coach teams to achieve KPI targets, manage the annual operating budget, and maintain high-quality workmanship while ensuring a safe, client-focused environment.