Collision Center General Manager — Lead Teams, Drive KPIs & WOW

Holdings LLC; Havelock (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual PTO plans

Parental leave for full-time employees

Paid holidays

Medical, dental & vision insurance

401(k) with match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass is seeking a General Manager to lead the collision center, ensuring exceptional customer experiences and daily operations compliance. You will coach and empower team members, oversee budgets, and drive KPI targets while upholding high professional standards.

The role emphasizes staff development, safety adherence, and engaging leadership to maintain smooth production flow and strong customer satisfaction in a busy center.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.

Skills

Attention to detail

Clear communication

Coaching & leadership

Education

Post-secondary education or equivalent

Leadership experience in collision repair or similar

Job description

Gerber Collision & Glass is seeking a General Manager to lead the collision center, ensuring exceptional customer experiences and daily operations compliance. You will coach and empower team members, oversee budgets, and drive KPI targets while upholding high professional standards.

The role emphasizes staff development, safety adherence, and engaging leadership to maintain smooth production flow and strong customer satisfaction in a busy center.