Collision Center General Manager — Lead Operations & Growth

Gerber Collision & Glass; Akron (OH); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave

Holiday pay

Medical insurance

Retirement plan

Job summary

Gerber Collision & Glass in Akron, OH seeks a General Manager to lead daily collision center operations and drive exceptional customer experiences. You will coach staff, manage budgets, and ensure safety and quality standards while meeting key performance indicators.

The role emphasizes strategic planning, financial oversight, and staff development within a fast-paced environment, with strong leadership from senior management. Strong communication is essential for success.

Qualifications

• Proven leadership experience in collision repair or similar environment.
• Able to coach and empower staff for peak performance.
• Strong verbal and written communication skills.
• Demonstrated focus on delivering exceptional customer experiences.
• Quantitative management of budgets, schedule, and KPIs.

Responsibilities

• Lead daily operations of the collision center to hit KPI targets.
• Prepare and manage annual/monthly operating budgets.
• Forecast and track sales, profit, and expenses.
• Provide formal and informal performance reviews.
• Oversee safety, staffing, and training across the team.
• Ensure high quality customer service and compliance with policies.

Skills

Leadership

Coaching & mentoring

Customer experience

Communication

Operations management

Education

Post-secondary education or equivalent

Job description

Gerber Collision & Glass in Akron, OH seeks a General Manager to lead daily collision center operations and drive exceptional customer experiences. You will coach staff, manage budgets, and ensure safety and quality standards while meeting key performance indicators.

The role emphasizes strategic planning, financial oversight, and staff development within a fast-paced environment, with strong leadership from senior management. Strong communication is essential for success.