Collision Center GM: Lead Operations & Growth

Mobile Auto Solutions, LLC; Greenville (NC); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays annually

Medical, prescription, dental & vision

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided annually

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking a General Manager to lead a collision center, drive outstanding customer experience, and manage daily operations in alignment with company policies. The role focuses on coaching staff, achieving KPI targets, and maintaining safety and quality standards.

The position emphasizes budget management, staff development, and consistent performance reviews to ensure top-tier service and operational excellence for customers.

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Coaching & leadership

Clear communication

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager to lead a collision center, drive outstanding customer experience, and manage daily operations in alignment with company policies. The role focuses on coaching staff, achieving KPI targets, and maintaining safety and quality standards.

The position emphasizes budget management, staff development, and consistent performance reviews to ensure top-tier service and operational excellence for customers.