Collision Center General Manager: Elevate Customer Experience & Operations

Boyd Group; North Carolina; Sur place; USD 75 000 - 120 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

Résumé du poste

The Boyd Group is seeking a General Manager to lead a collision center in North Carolina, ensuring exceptional customer experience while managing day-to-day operations in line with company policies.

You will coach team members, drive safety, quality, and efficiency, and align all activities with senior leadership to achieve targets and excellent service. The role emphasizes hands-on leadership and consistent process implementation.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsabilités

• Ensure WOW plan is executed consistently.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Connaissances

Attention to detail

Client experience

Clear communication

Coaching leadership

Formation

Post-Secondary Education or equivalent

Description du poste

The Boyd Group is seeking a General Manager to lead a collision center in North Carolina, ensuring exceptional customer experience while managing day-to-day operations in line with company policies.

You will coach team members, drive safety, quality, and efficiency, and align all activities with senior leadership to achieve targets and excellent service. The role emphasizes hands-on leadership and consistent process implementation.