Customer Service Representative

Caliber; Landover (MD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Weekly pay + overtime eligible

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production/et

Job summary

Caliber is seeking a Customer Service Representative in Landover to greet customers and deliver exceptional service. The role involves monitoring center workload and coordinating Rental Car/Tow partners to provide seamless service while maintaining knowledge of insurance partner requirements for authorizations, billing and load levels.

We offer day-one benefits, weekly pay with overtime eligibility, paid vacation and holidays, and opportunities for internal career growth as we strive to restore

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication.
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage competing priorities.
• Collaborative, personable service mindset.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor workload for the center and advise on load level requests when needed.
• Coordinate rental car/tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load levels.

Skills

Effective communication

Fast-paced environment

Team collaboration

Customer service orientation

Tools

Microsoft Office Suite

Job description

Service Center

Landover

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:

• $15-$17 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision


• Industry Comparable Pay – Paid weekly and eligible for overtime


• Paid Vacation & Holidays – Begin accruing day 1


• Career growth opportunities – We promote from within!


• A career for life - You’ll gain hands‑on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills


• Ability to navigate multiple software systems, i.e., Microsoft Office Suite


• Work through competing priorities and adapt easily to a fast-paced environment


• Ability to provide personable, friendly customer service to internal and external customers


• Ability to work in a collaborative environment

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.