Collision Center Customer Service Specialist

Caliber Collision; Purcellville (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is seeking a Customer Service Representative in Purcellville, VA to greet customers and provide outstanding service while coordinating rental cars and tow services. The role requires managing center workload and understanding insurance authorizations and billing processes.

The position offers pay ranges and health benefits from day one. Applicants should have at least 1+ year of customer-facing experience and strong communication skills, with proficiency in Microsoft Office and

Qualifications

• 1+ years of experience in a customer facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume and support load-level requests as needed.
• Coordinate Rental Car/Tow companies to deliver one-stop service to customers.
• Maintain knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Tools

Microsoft Office Suite

Job description

Caliber Collision is seeking a Customer Service Representative in Purcellville, VA to greet customers and provide outstanding service while coordinating rental cars and tow services. The role requires managing center workload and understanding insurance authorizations and billing processes.

The position offers pay ranges and health benefits from day one. Applicants should have at least 1+ year of customer-facing experience and strong communication skills, with proficiency in Microsoft Office and