Customer Service Representative

calibercollision; Landover (MD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Weekly Pay

Overtime Eligible

Vacation & Holidays

Career Growth

Hands-on Experience

Job summary

Caliber Collision in Landover, MD is hiring a Customer Service Representative to greet customers, coordinate rental car/tow services, and support load level planning. The role requires strong communication and the ability to navigate multiple software systems while delivering friendly, precise service in a busy collision center.

The position offers weekly pay, overtime eligibility, and benefits from day one, with opportunities for career growth and advancement within the company.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Ability to provide extraordinary customer service.
• Comfort working in a fast-paced production shop setting.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Coordinate Rental Car/Tow and insurance partners to offer one-stop service.
• Monitor center work volume and advise load level requests as needed.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and loads.

Skills

Customer service

Verbal communication

Written communication

MS Office

Multitasking

Collaboration

Tools

Microsoft Office Suite

Job description

Service Center

Landover JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:

$15-$17 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Begin accruing day 1
• Career growth opportunities - We promote from within!
• A career for life - You’ll gain hands‑on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast‑paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

By joining Caliber , you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.