Collision Center Customer Care & Office Coordinator

Lou Fusz Chevrolet; St. Louis (MO); In loco; USD 34.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

401(k) Matching

Paid Time Off

Employee Discounts

Career Growth Opportunities

Advancement Opportunities

Descrizione del lavoro

Lou Fusz Chevrolet is seeking a Collision Center Customer Service Representative / Office Coordinator to be the first point of contact for customers during the collision repair process. The role requires strong organization, multitasking, and a focus on delivering a smooth, professional customer experience from drop-off to final delivery.

Responsibilities include scheduling, documentation, payments, and insurance-related activities, with close collaboration across estimators, technicians, and

Competenze

• High school diploma or equivalent.
• Experience in customer service, receptionist, administrative assistant, or office coordination.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to work effectively in a fast-paced environment.
• Professional appearance and customer-focused attitude.

Mansioni

• Greet customers and provide a welcoming, professional experience.
• Serve as the primary contact for customers throughout the repair process.
• Communicate repair status updates, timelines, and delivery expectations.
• Address customer questions and concerns promptly and professionally.
• Assist with vehicle drop-off and delivery procedures.
• Manage daily front-office operations and appointment scheduling.
• Maintain accurate customer files, repair orders, and documentation.
• Coordinate incoming calls, emails, and customer inquiries.
• Process payments and maintain accurate cash handling and accounting records.
• Prepare and distribute required reports and administrative paperwork.
• Assist with insurance claim documentation and related communications.
• Coordinate with estimators, technicians, insurance representatives, and vendors.
• Track repair progress and ensure necessary documentation is completed.
• Verify customer and insurance information for accuracy.
• Support supplement and repair authorization processes as needed.
• Arrange rental vehicle reservations and returns.
• Communicate rental schedules and requirements with customers and rental providers.
• Ensure smooth vehicle transitions during the repair process.
• Maintain confidentiality of customer and company information.
• Ensure records are accurate, complete, and compliant with company procedures.
• Support internal audits and documentation requirements.
• Maintain organized filing systems and office supplies.

Conoscenze

Customer Service

Organizational Skills

Multitasking

Communication

Professionalism

Adaptability

MS Office

Formazione

High school diploma

Strumenti

Microsoft Office (Outlook, Word, Excel)

Descrizione del lavoro

Lou Fusz Chevrolet is seeking a Collision Center Customer Service Representative / Office Coordinator to be the first point of contact for customers during the collision repair process. The role requires strong organization, multitasking, and a focus on delivering a smooth, professional customer experience from drop-off to final delivery.

Responsibilities include scheduling, documentation, payments, and insurance-related activities, with close collaboration across estimators, technicians, and