Collision Center: Customer Experience & Office Coordinator

Lou Fusz Automotive Network, Inc.; St. Louis (MO); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401k match

Paid time off

Employee discounts

Career growth

Team environment

Descrizione del lavoro

Lou Fusz Automotive Network, Inc. is seeking a Collision Center Customer Service Representative / Office Coordinator to be the first point of contact for customers from drop-off to final delivery, ensuring a professional and friendly experience.

The role combines front-office coordination with insurance and rental-vehicle support, requiring strong organization, clear communication, and the ability to manage multiple tasks in a fast-paced collision center environment.

Competenze

• High school diploma or equivalent.
• Previous customer service/receptionist/office coordination experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Willingness to submit to pre-employment screenings.

Mansioni

• Greet customers and provide a welcoming, professional experience.
• Serve as the primary contact for customers throughout the repair process.
• Communicate repair status updates, timelines, and delivery expectations.
• Address customer questions and concerns promptly and professionally.
• Assist with vehicle drop-off and delivery procedures.
• Manage daily front-office operations and appointment scheduling.
• Maintain accurate customer files, repair orders, and documentation.
• Coordinate incoming calls, emails, and customer inquiries.
• Process payments and maintain accurate cash handling and accounting records.
• Prepare and distribute required reports and administrative paperwork.
• Assist with insurance claim documentation and related communications.
• Coordinate with estimators, technicians, insurance representatives, and vendors.
• Track repair progress and ensure necessary documentation is completed.
• Verify customer and insurance information for accuracy.
• Support supplement and repair authorization processes as needed.
• Arrange rental vehicle reservations and returns.
• Communicate rental schedules and requirements with customers and rental providers.
• Ensure smooth vehicle transitions during the repair process.
• Maintain confidentiality of customer and company information.
• Ensure records are accurate, complete, and compliant with company procedures.
• Support internal audits and documentation requirements.
• Maintain organized filing systems and office supplies.

Conoscenze

Customer service

Communication skills

Organization & time management

Multitasking

Professionalism

Formazione

High school diploma

Strumenti

Outlook

Word

Excel

Microsoft Office

Descrizione del lavoro

Lou Fusz Automotive Network, Inc. is seeking a Collision Center Customer Service Representative / Office Coordinator to be the first point of contact for customers from drop-off to final delivery, ensuring a professional and friendly experience.

The role combines front-office coordination with insurance and rental-vehicle support, requiring strong organization, clear communication, and the ability to manage multiple tasks in a fast-paced collision center environment.