Collision Office Coordinator: Scheduling & Customer Care

Quality Collision Group; Creve Coeur (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Quality Collision Group is seeking an Office Coordinator / Customer Service Representative to be the primary contact for customers during the collision repair process. You will manage repair orders, scheduling, rental coordination, payments, and insurance communications to deliver a professional customer experience.

Ideal candidates have at least 1 year in customer service or admin roles in automotive repair, strong communication, and the ability to handle multiple priorities in a fast-paced

Qualifications

• Minimum 1 year of customer service or administrative experience in the collision repair or automotive repair industry required.
• Working knowledge of repair orders, customer updates, scheduling, rental coordination, and basic insurance interactions preferred.
• Experience with CCC ONE or comparable collision management software preferred.
• Strong interpersonal, written, and verbal communication skills.
• Patient, empathetic, professional, and comfortable working with customers during the repair process.
• Organized, process-driven, and detail oriented with the ability to manage multiple priorities.
• Ability to work effectively as part of a fast-paced collision repair team.
• Valid driver’s license required.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Create and maintain repair orders in the shop management system.
• Schedule repairs, appointments, and rental vehicles.
• Coordinate routine communication with customers, insurers, and internal teammates.
• Process payment receipts and support accounts-receivable follow-up.
• Close repair orders and maintain front-office documentation.
• Assist with customer vehicle delivery and final paperwork.
• Prepare or support monthly reporting and administrative tasks.
• Maintain a clean, organized front-office environment.

Skills

Customer service

Communication

Organized

Detail oriented

Teamwork

Patience

Tools

CCC ONE

Job description

Quality Collision Group is seeking an Office Coordinator / Customer Service Representative to be the primary contact for customers during the collision repair process. You will manage repair orders, scheduling, rental coordination, payments, and insurance communications to deliver a professional customer experience.

Ideal candidates have at least 1 year in customer service or admin roles in automotive repair, strong communication, and the ability to handle multiple priorities in a fast-paced