Collision Center Admin & Customer Care Pro

AutoNation; Towson (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Maternity benefits

Associate purchase and discount

YouDecide discounts

DRVPNK charity campaigns

Job summary

AutoNation in Towson, MD seeks a Collision Administrator to support front office operations and assist the Collision Manager with daily tasks. This on-site role focuses on customer service, documentation, and process accuracy.

You will answer calls, greet customers, schedule repairs, and ensure documents are complete and filed correctly. Daily duties include processing vendor invoices and posting funds to repair orders.

Qualifications

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of dealership experience preferred.
• Professional appearance.
• Excellent oral and written communication skills.

Responsibilities

• Answer incoming calls and direct or take messages as necessary.
• Ensure documents are accounted for during repairs and file the completed file.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data as needed for collision center estimators.
• Establish each customer’s method of payment.
• Maintain Customer Satisfaction Index rating comparable to the manufacturer or dealership average.
• Obtain customer's signature on repair order and provide customer with a copy.
• Receive invoices and match them with unpaid insurance invoices before payment.
• Distribute the mail daily.
• Post all funds received from the repair of a vehicle to the appropriate repair order.
• Call customer when vehicle is ready and schedule pickup.
• Prepare the funds for deposit by making copies of invoices paid as well as the checks and currency received as payment for the repairs.

Skills

Communication

Customer service

Phone etiquette

Professional appearance

Education

High School diploma or equivalent

Job description

AutoNation in Towson, MD seeks a Collision Administrator to support front office operations and assist the Collision Manager with daily tasks. This on-site role focuses on customer service, documentation, and process accuracy.

You will answer calls, greet customers, schedule repairs, and ensure documents are complete and filed correctly. Daily duties include processing vendor invoices and posting funds to repair orders.