Collision Center Admin & Front Desk Specialist

AutoNation; Whiskyville (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate discounts

Job summary

AutoNation is seeking a Collision Administrator to support the front office and assist the Collision Manager with a variety of tasks. You will handle calls, schedule repairs, prepare invoices, and collect data for estimators.

The role emphasizes professional presentation, strong communication, and accurate record-keeping in a dealership environment. Join a large automotive retailer committed to service and community involvement.

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position (preferred).
• Professional appearance.
• Excellent oral and written communication skills.

Responsibilities

• Answer all incoming calls and direct or take messages as necessary.
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare all vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data as needed for collision center estimators.
• Establish each customer's method of payment.
• Maintain Customer Satisfaction Index rating comparable to the manufacturer or dealership average.
• Obtain customer's signature on repair order; provide customer with a copy.
• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment.
• Distribute the mail daily.
• Post all funds received from the repair of a vehicle to the appropriate repair order.
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up.
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs.

Skills

Oral communication

Written communication

Customer service

Professional appearance

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Collision Administrator to support the front office and assist the Collision Manager with a variety of tasks. You will handle calls, schedule repairs, prepare invoices, and collect data for estimators.

The role emphasizes professional presentation, strong communication, and accurate record-keeping in a dealership environment. Join a large automotive retailer committed to service and community involvement.