Collision Center Administrator – Front Office & Scheduling

AutoNation; Vernon (CT); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate purchase & discounts

YouDecide discounts

DRVPNK charitable initiatives

Job summary

AutoNation in Vernon, CT seeks a Collision Administrator to support the Collision Manager by maintaining the front office, answering calls, greeting customers, scheduling appointments, and handling documents and invoices for vehicle repairs.

You will manage data, process payments, assist with vendor invoices, and help ensure customer satisfaction while contributing to a high-volume dealership environment. This role emphasizes accuracy and teamwork within AutoNation's DRV PNK initiatives.

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position (preferred).
• Excellent oral and written communication skills.

Responsibilities

• Answer all incoming calls and direct or take messages as necessary.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare all vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data as needed for collision center estimators.
• Establish each customer's method of payment.
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average.
• Obtain customer's signature on repair order; provide customer with a copy.
• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment.
• Distribute the mail daily.
• Post all funds received from the repair of a vehicle to the appropriate repair order.
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up.
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs.

Skills

Customer service

Phone etiquette

Data entry

Organization

Education

High School diploma or equivalent

Job description

AutoNation in Vernon, CT seeks a Collision Administrator to support the Collision Manager by maintaining the front office, answering calls, greeting customers, scheduling appointments, and handling documents and invoices for vehicle repairs.

You will manage data, process payments, assist with vendor invoices, and help ensure customer satisfaction while contributing to a high-volume dealership environment. This role emphasizes accuracy and teamwork within AutoNation's DRV PNK initiatives.