Collision Administrator - AutoNation Collision Center Towson

AutoNation; Towson (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Maternity benefits

Associate purchase and discount

YouDecide discounts

DRVPNK charity campaigns

Job summary

AutoNation in Towson, MD seeks a Collision Administrator to support front office operations and assist the Collision Manager with daily tasks. This on-site role focuses on customer service, documentation, and process accuracy.

You will answer calls, greet customers, schedule repairs, and ensure documents are complete and filed correctly. Daily duties include processing vendor invoices and posting funds to repair orders.

Qualifications

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of dealership experience preferred.
• Professional appearance.
• Excellent oral and written communication skills.

Responsibilities

• Answer incoming calls and direct or take messages as necessary.
• Ensure documents are accounted for during repairs and file the completed file.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data as needed for collision center estimators.
• Establish each customer’s method of payment.
• Maintain Customer Satisfaction Index rating comparable to the manufacturer or dealership average.
• Obtain customer's signature on repair order and provide customer with a copy.
• Receive invoices and match them with unpaid insurance invoices before payment.
• Distribute the mail daily.
• Post all funds received from the repair of a vehicle to the appropriate repair order.
• Call customer when vehicle is ready and schedule pickup.
• Prepare the funds for deposit by making copies of invoices paid as well as the checks and currency received as payment for the repairs.

Skills

Communication

Customer service

Phone etiquette

Professional appearance

Education

High School diploma or equivalent

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.

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What are the day-to-day responsibilities?

• Answer all incoming calls and direct or take messages as necessary
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
• Greet customers in a timely, friendly manner
• Schedule appointments using dealership-approved forms
• Prepare all vendor invoices and assign purchase order numbers as necessary
• Obtain customer and vehicle data as needed for collision center estimators
• Establish each customer’s method of payment
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Obtain customer's signature on repair order; provide customer with a copy
• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment
• Distribute the mail daily
• Post all funds received from the repair of a vehicle to the appropriate repair order
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs

What are the requirements for this job?

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in a dealership position (preferred)
• Professional appearance
• Excellent oral and written communication skills

$18/hr - $22/hr

$18.48 - $31.60

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.