Collision Auto Body Estimator — Elevate Customer Experience

Mobile Auto Solutions, LLC; Honolulu (HI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental & Vision Insurance

401(k) Retirement Plan with company a*

Life Insurance

Education Opportunities

Daily Pay option available

Job summary

Gerber Collision & Glass in Honolulu area is seeking an Estimator to deliver a superb customer experience while creating accurate vehicle damage estimates and coordinating repair needs with customers and insurers. You will drive communication, document updates, and align with the team to meet KPIs.

The role requires knowledge of repairs and OE guidelines, DRP compliance experience, and the ability to complete I-CAR training; a high school diploma and valid driver's license are required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Valid Driver’s License

DRP Compliance

I-CAR Training

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Honolulu area is seeking an Estimator to deliver a superb customer experience while creating accurate vehicle damage estimates and coordinating repair needs with customers and insurers. You will drive communication, document updates, and align with the team to meet KPIs.

The role requires knowledge of repairs and OE guidelines, DRP compliance experience, and the ability to complete I-CAR training; a high school diploma and valid driver's license are required.