Auto Body Estimator — Customer Experience & Repairs

Gerber Collision & Glass; Kaneohe (HI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid Holidays

Health Insurance

401(k) Retirement Plan

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses Program

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Kaneohe, HI seeks an Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating repair needs with customers and insurance companies. You will document damage, update repairs, and communicate with the team to meet KPI targets.

The role requires 1+ year DRP experience, knowledge of OE guidelines, high school diploma, basic computer skills, and a valid driver's license. I-CAR training and DRP compliance are essential to success.

Qualifications

• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily "production walks" with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP's

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Kaneohe, HI seeks an Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating repair needs with customers and insurance companies. You will document damage, update repairs, and communicate with the team to meet KPI targets.

The role requires 1+ year DRP experience, knowledge of OE guidelines, high school diploma, basic computer skills, and a valid driver's license. I-CAR training and DRP compliance are essential to success.