Auto Body Estimator: Elevate Customer Experience

Mobile Auto Solutions, LLC; Scottsdale (AZ); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company‑m̄

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass in the United States seeks an Estimator to provide an exceptional customer experience while creating repair estimates and coordinating needs with customers and insurance companies. The Estimator assesses vehicle damage and documents repairs to support the team in achieving KPIs.

The role requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, and DRP compliance. I-CAR training and a valid driver’s license are preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

OE guidelines

Repairs knowledge

Basic computer skills

DRP compliance

I-CAR training

Valid driver's license

Education

High school diploma or equivalent

Job description

Gerber Collision & Glass in the United States seeks an Estimator to provide an exceptional customer experience while creating repair estimates and coordinating needs with customers and insurance companies. The Estimator assesses vehicle damage and documents repairs to support the team in achieving KPIs.

The role requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, and DRP compliance. I-CAR training and a valid driver’s license are preferred.