College Services Associate

SUNY Adirondack; Town of Queensbury (NY); Presencial; USD 29.000 - 41.000; Jornada completa

Descripción de la vacante

SUNY Adirondack seeks an employee to provide support, guidance and referrals to students, communicating with staff, parents, and outside agencies per established protocols. The role reports to the designated supervisor and supports daily departmental operations while mentoring student employees.

The position requires advising students on SUNY processes, coordinating referrals, maintaining confidential information per FERPA, and working closely with staff to ensure smooth student services

Formación

• Handles inquiries from students, staff, and external agencies.
• Advises on SUNY processes and procedures.
• Maintains confidential information per FERPA.

Responsabilidades

• Communicates with departmental customers by phone and email.
• Advises and guides students on College processes.
• Refers students to appropriate services and staff and directs them accordingly.
• Prepares correspondence and reports as needed.
• Maintains calendars, files and records for departments.
• Mentors student employees and coordinates their assignments.
• Assists with orientation and campus tours or student recruitment events.
• Uses office software and databases to input data accurately.

Conocimientos

Customer service

Communication

Referral guidance

Data entry

FERPA knowledge

Organization

Educación

Bachelor’s degree

Associate’s degree + 2 years experience

High school diploma + 4 years experience

Herramientas

Microsoft Office

Database software

Descripción del empleo

An employee in this position is responsible for providing support, guidance and referrals to students of SUNY Adirondack and for communicating/responding to customers as needed through established protocol. The work is performed under the direct supervision of the designated area or Departmental supervisor or Administrator. Supervision of others is not a function of this class. The incumbent performs related work as required.

• Communicates and responds to departmental customers through phone calls, emails, etc., from staff, faculty, parents, students and outside agencies
• Advises and guides students on the appropriate College and SUNY processes and procedures
• Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly
• Prepares correspondence and reports as necessary
• Serves as a front-line representative, addressing student questions and concerns, with attention toward student development and educational needs
• Assists departments in the procurement of textbooks, instructional materials or similar
• Orders supplies for departments as needed
• Maintains multiple individual and/or departmental calendars, files and records
• Works independently and collaboratively on departmental projects
• Mentors student employees and coordinates their assignments
• May assist college staff with departmental intake, registration, retention, and completion efforts
• May assist with orientation and training of new staff
• May assist with orientation, campus tours or student recruitment events
• Uses computer applications or other automated systems such as spread sheets, word processing, calendar, email and applicable database software/systems with proficiency in performing work assignments
• Ensures an accurate processing of information and input into appropriate software program when necessary for data
• Maintains and adheres to departmental confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communications
• Assists as needed to support departmental daily operations

• Good knowledge of office practices and procedures
• Working knowledge of College’s policies and procedures, academic requirements, campus resources, student life, and support services
• Ability to organize, coordinate and prioritize projects
• Ability to work with a diverse population
• Ability to identify students’ needs for services in order to make appropriate referrals
• Ability to operate a personal computer and to learn and use a variety of software packages
• Ability to maintain confidentiality
• Excellent oral and written communication skills; Excellent interpersonal/human relations skills

• a) Bachelor’s degree; or
• b) Associate’s degree and two (2) years of experience working in a business setting, providing face-to-face customer service, including advising and guiding customers; or
• c) Graduation from a high school or possession of a high school equivalency diploma and four (4) years of experience working in a business setting, providing face-to-face customer service, including advising and guiding customers

NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

Salary $25.12

Employment Type Full Time, 12 Month; 37.5 hours per week (Monday-Friday, 8:00am to 4:00pm)

Full consideration will be given if application is received by November 5, 2026

This position is a Competitive Class position subject to all regulations of the Warren County Department of Civil Service. There is currently an active list for this position

SUNY Adirondack values diversity and is an affirmative action/Equal Opportunity Employer.