Student Services & Guidance Specialist

SUNY Adirondack; Town of Queensbury (NY); Vor Ort; USD 29.000 - 41.000; Vollzeit

Zusammenfassung

SUNY Adirondack seeks an employee to provide support, guidance and referrals to students, communicating with staff, parents, and outside agencies per established protocols. The role reports to the designated supervisor and supports daily departmental operations while mentoring student employees.

The position requires advising students on SUNY processes, coordinating referrals, maintaining confidential information per FERPA, and working closely with staff to ensure smooth student services

Qualifikationen

• Handles inquiries from students, staff, and external agencies.
• Advises on SUNY processes and procedures.
• Maintains confidential information per FERPA.

Aufgaben

• Communicates with departmental customers by phone and email.
• Advises and guides students on College processes.
• Refers students to appropriate services and staff and directs them accordingly.
• Prepares correspondence and reports as needed.
• Maintains calendars, files and records for departments.
• Mentors student employees and coordinates their assignments.
• Assists with orientation and campus tours or student recruitment events.
• Uses office software and databases to input data accurately.

Kenntnisse

Customer service

Communication

Referral guidance

Data entry

FERPA knowledge

Organization

Ausbildung

Bachelor’s degree

Associate’s degree + 2 years experience

High school diploma + 4 years experience

Tools

Microsoft Office

Database software

Jobbeschreibung

SUNY Adirondack seeks an employee to provide support, guidance and referrals to students, communicating with staff, parents, and outside agencies per established protocols. The role reports to the designated supervisor and supports daily departmental operations while mentoring student employees.

The position requires advising students on SUNY processes, coordinating referrals, maintaining confidential information per FERPA, and working closely with staff to ensure smooth student services