College Services Associate (NYHELP Program)

Mohawk Valley Community College; City of Utica (NY); On-site; USD 40,000 - 49,000; Full time

Job summary

Mohawk Valley Community College in Utica, NY, is seeking a College Services Associate to support students through the NYHELP program in the Office of Records and Registration. The role includes advising students, triaging requests, and coordinating referrals under the Dean's supervision.

The incumbent also liaises with textbook publishers, manages calendars and records, and maintains confidentiality under FERPA guidelines. The position is 12-month, full-time with a typical 35-hour week.

Qualifications

• Working knowledge of office practices and procedures and the ability to handle confidential information.
• Excellent oral and written communication skills and the ability to guide students.
• Ability to work with a diverse population and make appropriate referrals.
• Proficiency with personal computers and common software packages.

Responsibilities

• Advises and guides students on College and SUNY processes and procedures.
• Triages student requests and directs them to appropriate services.
• Refers students to College services, faculty and staff as needed.
• Handles communications with Academic School customers via phone and email.
• Prepares correspondence and reports as necessary.
• Uses departmental software with proficiency and assists with textbook procurement.

Skills

Customer service

Communication

Interpersonal skills

Diversity sensitivity

Office software

Education

Bachelor's degree

Associate's degree

High school diploma or GED

Tools

Microsoft Office

Student information systems

Job description

College Services Associate (NYHELP Program)

Location: Utica, NY
Job Type: Full-Time, 12-Month

This position is part of the NY HELPS program, which temporarily waives the civil service examination requirement. Individuals appointed through this program will transition to competitive class status without needing to take a future exam.

The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking a College Services Associate openings in our Office of Records and Registration. The College Services Associate provides support, guidance and referrals for students of Mohawk Valley Community College and for communicating and responding to Academic School customers as needed through established protocol. The incumbent also serves as a liaison between the Academic School and the textbook and instructional material publishers. Work is performed under the direct supervision of the designated School Dean. Supervision of others is not a function of this class. The incumbent performs related work as required.

Key responsibilities for this position include:

• Advises and guides students on the appropriate College and SUNY processes and procedures;
• Triages student requests and needs according to student development and educational needs;
• Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly;
• Communicates and responds to Academic School customers through phone calls, e-mails, etc., from staff, faculty, parents, students and outside agencies;
• Prepares correspondence and reports as necessary;
• Uses applicable Academic School departmental and student software and systems with proficiency;
• Assists Academic Schools in the procurement of textbooks and instructional materials;
• Serves as liaison between the Academic Schools and the textbook and instructional materials publishers;
• Serves as front line representative to students, advising them on questions and concerns regarding student status and records;
• Maintains multiple Academic School calendars, files and records;
• Works independently and collaboratively on Academic School projects;
• Maintains and adheres to Academic School confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communication;
• Assists College staff with student intake, registration, retention and completion efforts;
• Assists Academic School in the processing of faculty assignments;
• May assist with the orientation and training of new staff.

Work Schedule: Monday - Friday, 8:30am - 4:30pm
Hours per week: 35 hours/week

Qualifications:

Required Qualifications: Full performance knowledge, skills, abilities and personal characteristics: Working knowledge of office practices and procedures; working knowledge of College’s policies and procedures, academic requirements, campus resources, student life, and support services; skill in organizing, coordinating and prioritizing projects; excellent oral and written communication skills; excellent interpersonal/human relations skills; ability to work with a diverse population; ability to identify students’ needs for services in order to make appropriate referrals; ability to operate a personal computer and to learn and use a variety of software packages; ability to maintain confidentiality.

Minimum Qualifications: Either: (A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree AND one (1) year of full-time experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers; OR (B) Graduation from a regionally accredited or New York State registered college or university with an Associate’s Degree AND three (3) years of full-time experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers; OR (C) Graduation from high school or possession of a high school equivalency diploma and five (5) years of full-time experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers.

*Note: Entry-level cashier and call center experience, or experience with limited transactions, are not acceptable qualifications for this position.

Additional Information:

• Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
• Offers of employment are contingent upon the successful completion of a background check.

We encourage applicants who meet the minimum qualifications and have transferable skills to apply. If you have related experience that may not align perfectly with the job description, we’d still like to hear from you.

Salary: $44,175

For full consideration, apply by: 8/31/2026

Mohawk Valley Community College is an Affiantive Action,Equal Opportunity Employer deeply committed to a community of excellence,equity, and diversity. MVCC maintains an inclusive learning environment inwhich students, faculty, administrators, staff, curriculum, social activities,governance, and all other aspects of campus life reflect a diverse,multi-cultural, and global worldview. We value the many similarities anddifferences among individuals and groups. We are committed to preparingstudents to understand, live among, appreciate, and work in a world made up ofpeople with different ethnic and racial backgrounds, military backgrounds,religious beliefs, socio-economic status, cultural traditions, differentabilities, sexual orientations and gender identities. All qualified applicantswill receive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, veteran statusor on the basis of disability.