Collections Strategy, Engagement Manager

EXL; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

EXL in San Francisco is seeking an Engagement Manager, Collections Strategy, to lead end-to-end collections design, testing and optimization across buckets, blending analytics, experimentation, and vendor partnerships.

The role combines growing strategic client relationships, leading consulting engagements, and delivering measurable business impact in a hybrid U.S. environment.

Qualifications

• 7+ years in collections strategy, analytics consulting, and financial services.
• Strong leadership, client management and team-building skills.
• Excellent communication and storytelling in a consulting context.

Responsibilities

• Lead end-to-end collections and recoveries strategy design and testing.
• Improve RPC, recovery rates, and reduce roll-forward with a digital-first engagement model.
• Manage client relationships, deliver measurable impact, and guide onshore/offshore teams.
• Track metrics, oversee policy changes, and monitor market trends.
• Collaborate with operations and vendors to drive strategic initiatives.

Skills

Leadership

Problem solving

People management

Communication

Presentation

Education

Master's degree in economics, mathematics, CS/engineering, OR

BA/BS in related analytics fields welcome

Tools

SQL

Python

Job description

Work Mode: Hybrid (2-3 Days/Week in office)

Role and Responsibilities

As the Engagement Manager, Collections Strategy, you will lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets. You’ll combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs—while shaping a digital‑first engagement model. You will be responsible for growing strategic client relationships, leading consulting engagements, managing high‑performing teams, driving thought leadership, and delivering measurable business impact.

Key Responsibilities

• Serve as the main client contact, engaging with senior stakeholders.
• Design and optimize collections strategies across channels and segments.
• Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
• Oversee policy changes, test new approaches, and monitor market trends.
• Partner with operations and vendors to execute strategic initiatives and drive results.
• Lead analytical and consulting workstreams while managing onshore and offshore teams.

Candidate Profile

• 7+ years of experience in Collections strategy, Analytics Consulting, and Financial Services along with solution design and client management
• SQL, Python
• Policy optimization and experience with Banks / FinTechs
• Unsecured lending expertise (Acquisitions/Underwriting)
• Own delivery, client relationships, and business growth
• Demonstrable leadership ability, superior problem solving and people management skills
• Excellent communication, presentation and story building skills in a consulting setup
• Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply