Engagement Manager - Collections Strategy

Epitria Consulting; San Francisco (CA); Hybrid; USD 180,000 - 250,000; Full time

Job summary

Epitria Consulting seeks an Engagement Manager for Collections Strategy to lead end-to-end collections and recovery initiatives, driving RPC improvements and cost reductions through a digital-first approach. You will grow strategic client relationships and lead consulting engagements with onshore and offshore teams.

The role requires 7+ years in Banking/FinTech, strong SQL/Python, and a proven track record of delivering measurable business impact.

Qualifications

• 7+ years of experience in Collections strategy, analytics consulting, and financial services.
• SQL and Python proficiency.
• Experience with Banks/FinTech and unsecured lending.
• Strong client management and delivery ownership.

Responsibilities

• Serve as main client contact engaging with senior stakeholders.
• Design and optimize collections strategies across channels and segments.
• Track RPC, recovery rates, roll rates and recommend improvements.
• Oversee policy changes, test new approaches, and monitor market trends.
• Partner with operations and vendors to execute strategic initiatives.
• Lead analytical and consulting workstreams with onshore and offshore teams.

Skills

SQL

Python

Leadership

Client management

Analytics

Education

Master's degree in analytics or related field

Job description

As the Engagement Manager, Collections Strategy, you will lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets. You’ll combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs—while shaping a digital‑first engagement model. You will be responsible for growing strategic client relationships, leading consulting engagements, managing high-performing teams, driving thought leadership, and delivering measurable business impact.

Work Location: SF Bay Area (2-3 days/week in office)

• Need someone with 7+ years of relevant experience within Banking or FinTech Industry.
• The experience need not be solely in collections. Even if they have worked in collections for 2-3 years and have a good understanding, that'll work.

Team Management:

Ability to lead a team of approximately 5 offshore members

Key Responsibilities:

• Serve as the main client contact, engaging with senior stakeholders.
• Design and optimize collections strategies across channels and segments.
• Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
• Oversee policy changes, test new approaches, and monitor market trends.
• Partner with operations and vendors to execute strategic initiatives and drive results.
• Lead analytical and consulting workstreams while managing onshore and offshore teams.

Candidate Profile:

• 7+ years of experience in Collections strategy, Analytics Consulting, and Financial Services along with solution design and client management
• SQL, Python
• Policy optimization and experience with Banks / FinTech
• Unsecured lending expertise (Acquisitions/Underwriting)
• Own delivery, client relationships, and business growth
• Demonstrable leadership ability, superior problem solving and people management skills
• Excellent communication, presentation and story building skills in a consulting setup
• Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply