Collections Strategy - Engagement Manager

ExlService Holdings, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 150,000 - 170,000; Full time

Job summary

ExlService Holdings, Inc. in the San Francisco Bay Area is seeking an Engagement Manager, Collections Strategy to lead the design, testing, and optimization of end-to-end collections and recoveries strategies across early and late buckets.

You will combine analytics, experimentation, and partnerships with operations and vendors to lift RPC, increase recovery rates, reduce roll-forward, and lower unit costs.

Responsibilities

• Lead design, testing, and optimization of end-to-end collections and recoveries strategies across early and late buckets.

Job description

As the Engagement Manager, Collections Strategy, you will lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets. You’ll combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs—while shaping a digital‑first engagement model. You will be responsible for growing strategic client relationships, leading consulting engagements, managing high-performing teams, driving thought leadership, and delivering measurable business impact.

Work Location: San Francisco Bay Area, CA
Work Mode: Hybrid (2-3 days/week in office)
Salary Range: $150K/Yr - $170K/Yr Base + Annual Bonus

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process

For more information on benefits and what we offer please visit us atUS Careers and Benefits