Engagement & Collections Strategy Lead (Hybrid)

EXL; San Francisco (CA); Hybrid; USD 150,000 - 170,000; Full time

Job summary

EXL is seeking an Engagement Manager, Collections Strategy, to lead the design, testing, and optimization of end-to-end collections and recoveries strategies across early and late buckets. You will combine analytics, experimentation, and partnerships with operations and vendors to lift RPC, increase recovery rates, reduce roll-forward, and lower unit costs—while shaping a digital-first engagement model.

You will be responsible for growing strategic client relationships, leading consulting

Job description

EXL is seeking an Engagement Manager, Collections Strategy, to lead the design, testing, and optimization of end-to-end collections and recoveries strategies across early and late buckets. You will combine analytics, experimentation, and partnerships with operations and vendors to lift RPC, increase recovery rates, reduce roll-forward, and lower unit costs—while shaping a digital-first engagement model.

You will be responsible for growing strategic client relationships, leading consulting