Engagement Manager - Credit Risk & Collections Strategy

Inizio Partners; San Francisco (CA); Hybrid; USD 175,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A consulting firm in San Francisco is seeking an Engagement Manager to lead collections strategy initiatives. The role demands over 7 years of experience in collections, strong SQL and Python skills, as well as excellent communication and leadership abilities. The manager will work closely with clients, optimize strategies, and track key performance metrics. This full-time position offers a competitive salary range of $175,000 - $190,000 with an annual bonus of 15%, and includes a hybrid work model.

Qualifications

• 7+ years of experience in collections strategy, consulting, solution design, and client management.
• Proficiency in SQL and Python.
• Experience with policy optimization in banks or fintechs.

Responsibilities

• Lead the design, testing, and optimization of end-to-end collections strategies.
• Engage with senior stakeholders and serve as the main client contact.
• Track key metrics and recommend strategy improvements.

Skills

Collections strategy

SQL

Python

Client management

Leadership

Problem-solving

Education

Master’s degree in economics, mathematics, computer science, engineering, operations research

BA/BS from top-tier institutions

Job description

Engagement Manager – Credit Risk & Collections Strategy

Location: San Francisco, CA (Hybrid: 2-3 days from office per week)

Base pay: $175,000 - $190,000 per year

Bonus: 15% annual bonus

Role: Engagement Manager – Collections Strategy

Role and Responsibilities

As the Collections Strategy Engagement Manager, you will lead the design, testing, and optimization of end-to-end collections and recovery strategies across early and late buckets. You’ll combine analytics, experimentation, and partnerships with operations and vendors to lift right party contact (RPC), increase recovery rates, reduce roll forward, and lower unit costs while shaping a digital‑first engagement model. This role is client‑facing and requires comfort engaging senior stakeholders and leading cross‑functional teams.

• Serve as the main client contact, engaging with senior stakeholders.
• Design and optimize collections strategies across channels and segments.
• Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
• Over policy changes, test new approaches, and monitor market trends.
• Partner with operations and vendors to execute strategy and drive results.
• Lead analytical projects and coordinate with offshore teams for delivery.

Candidate Profile

• 7+ years of experience in collections strategy, consulting, solution design, and client management.
• Proficiency in SQL, Python.
• Experience with policy optimization and with banks/fintechs.
• Unsecured lending expertise (acquisitions/underwriting).
• Excellent communication, presentation, and story‑building skills in a consulting setup.
• Master’s degree in economics, mathematics, computer science/engineering, operations research, or related analytics areas; BA/BS from top‑tier institutions also welcome.
• Demonstrable leadership ability, superior problem‑solving and people‑management skills.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Consulting and Information Technology

Industries

Banking and IT Services and IT Consulting

Benefits (inferred)

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance