Auto Finance Collections Specialist – Customer Care

Glsauto; Greenville (SC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, telemedicine

401K with employer match

Paid Time Off

Paid Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS is seeking a results-oriented Collections Specialist in Greenville, SC to manage auto loan accounts, reduce delinquency, and maintain positive customer relationships. You will contact customers to assess payment ability and negotiate feasible settlements that meet both customer needs and GLS objectives.

This on-site role requires excellent communication, strong organization, and strict adherence to state guidelines.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Responsibilities

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
• Follow state and company guidelines in a fast-paced environment.
• Accurately document all contacts, outcomes, and follow-up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

Skills

Interpersonal skills

Judgment and discretion

Active listening

Communication skills

Team player

Computer skills

Organization

Attention to detail

Adaptability

Core values

Education

High school diploma

Tools

Microsoft Office

Job description

GLS is seeking a results-oriented Collections Specialist in Greenville, SC to manage auto loan accounts, reduce delinquency, and maintain positive customer relationships. You will contact customers to assess payment ability and negotiate feasible settlements that meet both customer needs and GLS objectives.

This on-site role requires excellent communication, strong organization, and strict adherence to state guidelines.