Collections Specialist - Delinquency Resolution

First Citizens Bank; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

First Citizens Bank in Raleigh, NC is seeking a collections professional responsible for contacting past-due accounts by phone and negotiating payment arrangements to bring balances current. You will maintain high customer service standards, document accounts accurately, navigate multiple systems, and ensure compliance with bank policies and regulatory requirements while mitigating risk for the bank.

The role requires strong negotiation, active listening, and typing skills, with 2+ years in

Qualifications

• Bachelor's Degree OR High School Diploma or GED/Equivalent with 2 years' experience in Collections, Customer Service, or Financial services.
• Strong collections and negotiation skills; ability to work with multiple systems.
• Excellent written and spoken communication; high attention to detail.

Responsibilities

• Contacts past due clients to collect payments and applies appropriate treatment to resolve delinquency.
• Establishes rapport with clients and delivers high-quality client experience.
• Documents accounts, uses correct system coding, and submits account maintenance with accuracy.
• Follows bank policies and navigates multiple systems to ensure procedures and regulations are followed.

Skills

Collections

Customer Service Skills

Negotiating

Active Listening

Typing

Education

Bachelor's Degree OR High School Diploma/GED

Job description

First Citizens Bank in Raleigh, NC is seeking a collections professional responsible for contacting past-due accounts by phone and negotiating payment arrangements to bring balances current. You will maintain high customer service standards, document accounts accurately, navigate multiple systems, and ensure compliance with bank policies and regulatory requirements while mitigating risk for the bank.

The role requires strong negotiation, active listening, and typing skills, with 2+ years in