Collections Team Lead: Drive Impact & Growth

Regional Management Corp; Greer, Northern (SC, KY); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Regional Management Corp in Greer, SC seeks a Collections Supervisor to oversee the Centralized Collections team, ensuring daily operations, staff development, and adherence to targets. The role emphasizes process improvements and cross-functional collaboration with senior leadership to drive results.

The ideal candidate has 3+ years in collections and at least 1 year in a leadership role, with strong communication and MS Office skills.

Qualifications

• 1+ years of experience required in Leadership/Management
• 3+ years previous Collections experience
• High school diploma or equivalent
• Strong knowledge of Microsoft Office
• Must pass pre-employment screening

Responsibilities

• Train and develop staff members of the Centralized Collections team
• Monitor departmental metrics to ensure performance standards are met
• Recommend and implement process improvements when needed
• Work with senior leadership to implement strategic initiatives
• Conduct account audits and communicate results to team members
• Facilitate escalation resolutions with Regional customers and team members
• Resolve employee issues where necessary
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership

Skills

Leadership

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Regional Management Corp in Greer, SC seeks a Collections Supervisor to oversee the Centralized Collections team, ensuring daily operations, staff development, and adherence to targets. The role emphasizes process improvements and cross-functional collaboration with senior leadership to drive results.

The ideal candidate has 3+ years in collections and at least 1 year in a leadership role, with strong communication and MS Office skills.