Collections Specialist: Resolve Debts & Cash Flow

Century Fire Protection; Clearwater (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401(K) with Company Match

Employee Assistance Program

Job summary

Century Fire Protection, based in Clearwater, FL, is seeking a dedicated individual to manage customer accounts and process refunds. The role entails monitoring overdue payments, addressing client inquiries, and resolving billing issues.

The ideal candidate will have a High School Diploma and at least two years of related experience, along with strong knowledge of Microsoft Office and customer service skills. This position offers comprehensive benefits including medical, dental, vision, and a 401(K) plan.

Qualifications

• Two or more years related experience and/or training in a customer service role.
• Ability to read, analyze, and interpret common financial reports and legal documents.
• Ability to present information effectively to various audiences.

Responsibilities

• Process customer refunds and review account alterations.
• Collect overdue payments and resolve customer billing problems.
• Maintain accurate records of collection activity.
• Respond to customer inquiries in a professional manner.

Skills

Microsoft Office Suite

Customer service

Account management

Communication skills

Mathematical skills

Education

High School Diploma or GED

Tools

Microsoft Dynamics 365

Job description

Century Fire Protection, based in Clearwater, FL, is seeking a dedicated individual to manage customer accounts and process refunds. The role entails monitoring overdue payments, addressing client inquiries, and resolving billing issues.

The ideal candidate will have a High School Diploma and at least two years of related experience, along with strong knowledge of Microsoft Office and customer service skills. This position offers comprehensive benefits including medical, dental, vision, and a 401(K) plan.