Collections Clerk

Century Fire Protection; Clearwater (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401(K) with Company Match

Employee Assistance Program

Job summary

Century Fire Protection, based in Clearwater, FL, is seeking a dedicated individual to manage customer accounts and process refunds. The role entails monitoring overdue payments, addressing client inquiries, and resolving billing issues.

The ideal candidate will have a High School Diploma and at least two years of related experience, along with strong knowledge of Microsoft Office and customer service skills. This position offers comprehensive benefits including medical, dental, vision, and a 401(K) plan.

Qualifications

• Two or more years related experience and/or training in a customer service role.
• Ability to read, analyze, and interpret common financial reports and legal documents.
• Ability to present information effectively to various audiences.

Responsibilities

• Process customer refunds and review account alterations.
• Collect overdue payments and resolve customer billing problems.
• Maintain accurate records of collection activity.
• Respond to customer inquiries in a professional manner.

Skills

Microsoft Office Suite

Customer service

Account management

Communication skills

Mathematical skills

Education

High School Diploma or GED

Tools

Microsoft Dynamics 365

Job description

Job DetailsJob Location: Century Fire Protection Clearwater - Clearwater, FL 33760Position Type: Full TimeDiv. 151 Clearwater, FL

Summary

Responsible for processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.

Essential Duties and Responsibilities

• Monitor assigned customers to identify unresolved debts.
• Follow up with customers on overdue accounts by phone, email, mail or fax.
• Collect customer payments in accordance with payment due dates.
• Maintain accurate records and reporting on collection activity.
• Respond to customer account inquiries in a timely and professional manner.
• Resolve customer billing problems.
• Oversee monthly payments and refunds.

Education and/or Experience

High School Diploma or GED; two or more years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

Microsoft Office to include Word, Excel; Microsoft Dynamics 365 preferred.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

What's In It For You!

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Build a Career that Burns Bright!

We support and hire Veterans and we are an Equal Opportunity Employer