Collections Specialist

Engcool; Pensacola, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Major health and dental insurance

Life insurance

Long term disability

401K with company match

Paid sick, vacation and holidays

Professional training and industry认证

Referral incentives

Continuing education reimbursement

Job summary

Engineered Cooling Services (ECS) in Pensacola, FL is seeking a Collections Specialist to manage accounts receivable, contact overdue customers, secure payments, and update the accounting team. The role requires clear communication, a polite but firm approach, and a commitment to resolving debts while maintaining positive client relationships.

Responsibilities include monitoring aging reports, daily outreach by phone/email/letters, negotiating payment plans, investigating disputes, maintaining

Qualifications

• High school diploma or equivalent required; advanced degree is a plus.
• Proficient in Microsoft Office; Power BI experience preferred.
• Excellent communication skills and ability to handle sensitive calls.
• Detail-oriented with strong deadline tracking and accuracy.

Responsibilities

• Manage accounts receivable and monitor aging reports to identify past-due accounts.
• Contact customers daily by phone, email, and letters to request payment.
• Negotiate settlements and establish realistic repayment schedules.
• Investigate billing discrepancies and coordinate fixes with internal teams.
• Maintain accurate records of all collection activities and status updates.
• Prepare and maintain collection status reports for management.

Skills

Excellent communication skills

Detail-oriented

Active listening

Strong problem-solving

Education

High school diploma or equivalent

Associate’s or bachelor's degree in finance or business a plus

Tools

Microsoft Office

Power BI

Job description

Description

Engineered Cooling Services (ECS), the Southeast’s leading commercial HVAC service company is currently seeking highly talented individuals to join our growing team. ECS specializes in energy efficient commercial HVAC services. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities.

Position Description

The Collections Specialist will be responsible for managing accounts receivable, contacting customers with overdue balances, securing payments, and providing updates to the accounting management team. The ideal candidate has excellent communication skills, a polite but firm approach, and a strong commitment to resolving outstanding debts while keeping positive customer relationships intact.

Core Responsibilities

• Manage Accounts
  • Monitor aging reports to identify past-due accounts and prioritize outreach.
• Customer Outreach
  • Contact customers daily via phone, email, and letters to request payment on overdue balances.
• Negotiate Settlements
  • Work with customers to establish realistic repayment schedules or payment plans.
• Resolve Disputes
  • Investigate billing discrepancies or customer complaints and coordinate with internal teams to fix them.
• Maintain Records
  • Document all collection activities, payment agreements, and status updates accurately in our billing system.
• Reporting
  • Prepare and maintain collection status reports.

Workplace Values

The team member will be expected to operate in line with our core values which are:

• Community
• Excellence
• Fairness
• Growth
• Loyalty

Benefits

The following is a brief overview of the company’s benefits program:

• Major health and dental insurance
• Life insurance
• Long term disability
• 401K with company match
• Paid sick, vacation and holidays (8)
• Professional training and industry certification
• Referral incentives
• Continuing education reimbursement

Requirements

The following qualifications along with individuals’ previous work experience will be considered by the company when evaluating applicants:

• 18 years of age or older
• High school diploma or equivalent
• Associate’s or bachelor's degree in finance or business a plus
• Proficient in Microsoft Office. Experience with Power BI a plus.
• Excellent communication skills. Strong speaking and active listening skills to handle sensitive calls professionally and clearly.
• Detail-oriented mindset to track multiple accounts and meet deadlines