Collections Specialist

Brilliant®; Oak Brook (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Brilliant Staffing, LLC is seeking a customer-focused Collections Specialist to resolve billing discrepancies, account issues, and outstanding receivables. You will work with customers, internal teams, and payors, using Excel to research and track account information.

The role requires clear communication by phone and email, strong problem-solving, and the ability to manage aging reports and prioritize collections while maintaining high levels of service.

Qualifications

• Comfortable speaking directly with customers by phone regarding billing and collection matters.
• Strong problem-solving and follow-up skills with the ability to research issues and identify appropriate solutions.

Responsibilities

• Resolve customer disputes and issues related to invoices, pricing, fuel charges, IT issues, billing, credit, and documentation in a timely manner.
• Support the onboarding of new customers and billing processes through effective internal and external communication.
• Run and review aging reports to identify outstanding balances and collection priorities.
• Research root causes of payment and billing issues.
• Identify and route discrepancies to the appropriate internal departments for resolution.
• Verify payment status on outstanding invoices and summarize findings, recommended actions, and follow-up items.
• Document customer and internal communications, including issues, actions taken, responsible parties, and follow-up dates.
• Make collection calls to customers regarding outstanding balances and recommend appropriate actions for slow- or non-paying customers.
• Follow up with customers via email regarding outstanding invoices, disputes, and payment status.
• Monitor and respond to the AR inbox on a daily basis.
• Resend invoices and customer statements as needed.

Skills

Customer communication

Problem-solving

Attention to detail

Excel proficiency

Tools

Excel

Job description

We are seeking a customer-focused Collections Specialist to support the resolution of billing discrepancies, customer account issues, and outstanding receivables. This position will work closely with customers, internal departments, and payors to resolve invoice, pricing, fuel, credit, and documentation issues, while providing a high level of customer service. The ideal candidate is comfortable working in a fast-paced environment, communicating directly with customers, and using Excel to research and track account information.

Key Responsibilities:

• Resolve customer disputes and issues related to invoices, pricing, fuel charges, IT issues, billing, credit, and documentation in a timely manner
• Support the onboarding of new customers and billing processes through effective internal and external communication
• Run and review aging reports to identify outstanding balances and collection priorities.
• Research root causes of payment and billing issues
• Identify and route discrepancies to the appropriate internal departments for resolution
• Verify payment status on outstanding invoices and summarize findings, recommended actions, and follow-up items
• Document customer and internal communications, including issues, actions taken, responsible parties, and follow-up dates
• Make collection calls to customers regarding outstanding balances and recommend appropriate actions for slow- or non-paying customers
• Follow up with customers via email regarding outstanding invoices, disputes, and payment status
• Monitor and respond to the AR inbox on a daily basis
• Resend invoices and customer statements as needed

Qualifications:

• Comfortable speaking directly with customers by phone regarding billing and collection matters
• Strong problem-solving and follow-up skills with the ability to research issues and identify appropriate solutions

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.