Collections Specialist

CENTURY FIRE PROTECTION LLC; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) with Company Match

Paid Time Off

Paid Holidays

Employee Assistance Program

Job summary

Century Fire Protection LLC in Clearwater, FL is seeking a full-time Collections Specialist to process refunds, review account alterations, resolve client inconsistencies, and collect overdue payments. You will monitor customer accounts, follow up by phone, email, mail or fax, maintain accurate records, respond to inquiries, and help oversee monthly payments and refunds.

A High School Diploma or GED with 2+ years of related experience is required; proficiency in Microsoft Office (Word, Excel)

Qualifications

• High School Diploma or GED with 2+ years related experience.
• Proficiency in Microsoft Word and Excel; Microsoft Dynamics 365 preferred.
• Ability to read, analyze, and interpret financial documents and communicate with customers.

Responsibilities

• Monitor assigned customers to identify unresolved debts.
• Follow up with customers on overdue accounts by phone, email, mail or fax.
• Collect customer payments in accordance with payment due dates.
• Maintain accurate records and reporting on collection activity.
• Respond to customer account inquiries in a timely and professional manner.
• Resolve customer billing problems.
• Oversee monthly payments and refunds.

Skills

Debt collection

Customer communication

Data entry/record-keeping

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Dynamics 365

Job description

Century Fire Protection LLC in Clearwater, FL is seeking a full-time Collections Specialist to process refunds, review account alterations, resolve client inconsistencies, and collect overdue payments. You will monitor customer accounts, follow up by phone, email, mail or fax, maintain accurate records, respond to inquiries, and help oversee monthly payments and refunds.

A High School Diploma or GED with 2+ years of related experience is required; proficiency in Microsoft Office (Word, Excel)